All outdoor workshops, courses, events and activities are subject to Weather and Ground conditions. It is advised that prior to any booked courses, events and activities regular weather checks are carried out.
In the event a cancellation is made by Rockyventures Ltd, every effort will be made to reschedule, if this is not possible then a refund will be given.

 
All refunds will be made immediately where possible to do so. If this is not possible you will be notified either by email, phone or face-to-face of when your refund will be made.

Payments via bank transfer or a card will only be refunded, back to the same account or card that was used to make the original purchase.

Refunds will only be given at the original purchase price, less deductions.

Deductions are used to compensate for late cancellations. 

The breakdown of refund deductions is as follows 

Less than 24 hours before the date of the service or activity - 0% refund
An opportunity may be offered to reschedule.

Less than 72 hours before the date of the service or activity - 25% refund
An opportunity may be offered to reschedule.

More than a week before the date of the service or activity - 50% refund
 
Over 2 weeks before the date of the service or activity - 100% refund 

Please be aware, further deductions may also be made from the refunded amount, to compensate for any equipment or supplies that were purchased to facilitate a bespoke activity specifically booked. Any equipment or supplies requiring purchase will be notified in advance.
Or to compensate any losses due to cancelled accommodation and or travel arrangements. 

Refunds will always be made at the earliest opportunity.

Options to reschedule or change bookings will always be the first option when and where possible

Purchases and bookings made online via the website, NNAS or Tahdah, where 3rd party services may be used to process payment transfers will incur a transaction fee. This fee will be non-refundable. Evidence of these 
additional non-refundable fees will be provided
 

Getting in contact with us

If you wish to contact us regarding our refund policy, please contact us using the details below

Email –  brian@rockyventures.co.uk

Telephone – 07910933360